Accessing your eScout quarantined mail and settings

To access your eScout mail quarantine, please login at https://e-scout.domain.com with your standard email address and password. Once there, you will see options to view and manage your spam quarantine as well as change your mail filter settings.

Delivered Messages / Suspected Spam / Invalid Headers / Suspicious Attachments / Virus/Malware

eScout is a learning filter that improves its accuracy over time, and one way to help train it is by confirming known good mail, known spam/virus messages or rescuing messages that have been quarantined incorrectly.

Once logged in, you will be brought to the Suspected Spam section. These are emails that have been quarantined for possible spam. Messages here will be available for a period of 7 days.

The available options are:

  • Rescue Message: Immediately delivers the message to your Inbox and removes it from the spam quarantine. Also informs eScout that the message is legitimate.
  • Confirm Spam: Immediately deletes the message permanently and confirms to eScout that the message is spam/junk mail.
  • Not sure - Delete: Simply deletes the message permanently.
  • Redeliver: Immediately delivers a copy of the message to your Inbox, but does not remove it from the spam quarantine or provide any confirmation to train the filter.


Delivered Messages section: To report spam that eScout may have missed, or to recover any lost messages you may have already received, Unconfirmed Delivered Messages will display all messages sent in the last 7 days to allow this.


The available options are:

  • Confirm Non-spam: Confirms the message as legitimate to eScout and removes it from the list of delivered messages.
  • Report Spam: Used to report spam/junk mail messages that eScout may have missed.
  • Not sure - Delete: Deletes the message from the list.
  • Redeliver: Immediately redelivers a copy of the message to your Inbox, but does not remove it from the list.

The same options are available for the Invalid Headers and Suspicious Attachments sections. Messages with Virus/Malware content cannot be delivered.

Editing Allowed/Blocked Senders Lists

If you are experiencing repeat problems with known domains or senders, you can add them to your Allowed Senders list to ensure that all messages are promptly delivered to your Inbox, regardless of its spam score. You can add complete email addresses, or partial matches, i.e. @domain.com.

Wildcard characters are available for wider reaching filtering :

? = single character wildcard
* = multiple character wildcard

The same holds true for adding senders/domains to the Blocked Senders list to ensure that no messages from these sources are delivered to your Inbox.

Accessing and modifying settings

eScout filtering strength is automatically preset to a moderate level. You can, however, adjust the spam protection level slider bar to your preferences. Simply click and drag the bar to the desired setting and then click the 'Change Level' button when done.

Changing Advanced options

You can adjust eScout via the Advanced - Misc options to enable or disable a reminder of your quarantined email, or to receive a periodical digest of eScout's filtering activity.

NOTE: To deactivate the digest, enter 0 under Email Digest interval.

Be sure to click the 'Update Miscellaneous Settings' button at the bottom right when done to set the changes.